Cancellation & Refund Policy of Oxigo Travel Flight Booking Portal
At Oxigo, we strive to provide a seamless and transparent experience for our customers. Below is a detailed overview of our cancellation, refund, and modification policies to help you understand your options and responsibilities when managing your flight bookings.
1. Cancellation Policy
- Cancellation Process: Required for the basic functioning of the website.
- Cancellation Fees: Help us analyze how visitors use the site.
- Non-Refundable Convenience Fee: Store user preferences for a more personalized
experience.
2. Refund Policy
- Airline Terms and Conditions: Refunds are subject to the terms and conditions of the respective airline. Eligibility for a refund depends on the fare type and airline policies.
- Refund Deductions: If a refund is approved, the refund amount may be reduced by cancellation fees, applicable penalties, and the non-refundable Oxigo convenience fee.
- Refund Method: Refunds will be processed using the same payment method used for the original booking.
- Refund Processing Time: The time required for the refund to reflect in your account may vary depending on the airline’s policies and the payment method. Delays in the refund process are beyond Oxigo’s control.
3. Changes to Bookings
- Policy: Changes to flight bookings are subject to the policies of the respective airline and the fare rules associated with your ticket.
- Change Fees: Customers may be required to pay change fees, fare differences, and any applicable penalties when modifying their bookings.
- Availability: Changes to bookings are contingent upon seat availability and the specific terms of the airline.
4. Force Majeure
- Circumstances: Oxigo shall not be held liable for cancellations or modifications made by airlines due to force majeure events, such as natural disasters, political unrest, or other unforeseen circumstances.
- Assistance: In such cases, Oxigo will make reasonable efforts to assist customers with rebooking or obtaining refunds. However, specific outcomes cannot be guaranteed due to the complexities of these situations.
5. Communication and Assistance
- Support: Our dedicated customer service team is available to assist with cancellation, refund, or modification requests.
- Prompt Action: Customers are advised to contact our customer service department promptly to initiate the cancellation or refund process.
6. Refund Eligibility
- Fare Terms: Refund eligibility depends on the specific terms and conditions of the purchased fare and the policies of the relevant airlines.
- Non-Refundable Bookings: If a refund is not permitted, Oxigo will inform customers and provide suitable alternatives, if available.
7. Modifications to the Policy
- Policy Updates: Oxigo reserves the right to amend or update the cancellation and refund policy without prior notice.
- Effective Immediately: Any modifications to the policy will apply to all bookings made after the update.
For further inquiries or assistance regarding our cancellation and refund policy,
please contact our customer service department at support@oxigo.in We are here to help!